Returning an Item

We do ask that all products are returned to us within 14 days of purchase in a saleable condition - labels attached and in the original packaging. Please fill in the returns form (alternatively click here to print a form) and enclose it with your parcel.

webury.com does not offer a free returns service. Items to be exchanged will be subject to an additional postage charge.

We regret that we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel service offers a similar service however it takes slightly longer.

Christmas Returns Policy

We appreciate that gifts are purchased a long time in advance of Christmas and because of this we offer an extended Christmas returns period.

The extended Christmas returns is applicable on all orders placed between 19th October 2009 and 23rd December 2009. We have extended our returns policy; all returned goods must be received by January 12th 2010